01
Connect
Link existing support through Webhooks or APIs
Enterprise customer agents
From ticket to resolution.
One complete loop.
Zgent connects your support platform and business systems so agents can understand, act, trace, and learn from real outcomes.
01 Platform-agnostic
02 Fully traceable
03 Human-controlled
✓
Restore full context0.4s
Environment, version, history, and service level
Recall and run diagnosticsActive
Check config → query logs → compare versions
config.readlogs.querysource.search
4
Prepare solution for approvalWaiting
High-risk actions require human approval
01 / Capabilities
Agents do more than answer.
Agents do more than answer.
They own the resolution loop.
02
Understand
Restore customer, ticket, and business context
03
Act
Use knowledge and business systems to take action
04
Collaborate
Approvals, notes, and human takeover
05
Trace
Retain actions, evidence, and outcomes
06
Learn
Turn resolved cases into governed memory
02 / Integrations
If it has a Webhook or API,
If it has a Webhook or API,
it can connect.
The adapter handles platform differences while orchestration, trace, and memory remain reusable.
Assess your platform ↗
Unified core
Agent Core
Orchestrate · Trace · Remember
01Support platformWebhook
02Custom ticketingREST API
03Enterprise chatEvent API
04CRM / ERPConnector
Adapter layer
Schema · Auth · Retry · Idempotency
03 / Use cases
Reuse the foundation.
Reuse the foundation.
Tailor each workflow.
Software & technology
Versions · Config · Logs · Tickets
Manufacturing & equipment
Devices · Faults · Service · Dispatch
Retail & ecommerce
Orders · Members · Returns · Exceptions
B2B services
Customers · Files · Collaboration · Delivery
If a workflow can be described, connected, and permissioned, it can become agent-operated. Assess my use case ↗
04 / Delivery
Start with one valuable workflow.
Start with one valuable workflow.
Launch in three controlled steps.
Validate in shadow mode before opening automated actions. Permissions, approval, isolation, and rollback are built in.
-
01
Define the loop
Choose the workflow, system boundaries, and success criteria.
-
02
Connect and shadow
Connect tools and validate decisions in shadow mode.
-
03
Launch with control
Start with suggestions and approval, then open execution.
05 / Questions
Three questions
Three questions
before we begin.
Do we have to replace our current support platform?
No. Usable Webhooks or APIs and the required permissions are enough to connect through an adapter while preserving the current agent workflow.
Will the agent replace human service teams?
Not by default. Most teams start with decisions, drafts, and triage. High-risk actions can always require human approval.
Can it connect to internal systems or run privately?
Yes. It can connect to authorized knowledge, CRM, orders, logs, and internal services. Deployment is assessed around your data and infrastructure requirements.
Build your first loop
Let's discuss your first
Let's discuss your first
agent workflow.
Share your platform and use case. We will assess integration and delivery.